Healthcare Industry Representative

3 days ago


Walnut Creek, California, United States Kaiser Permanente Full time
About Us:
Kaiser Permanente is a leading healthcare organization dedicated to delivering high-quality, patient-centered care to our members. We are committed to innovation, collaboration, and excellence in everything we do.

We are seeking a skilled Call-in/On-Call Enrollment Specialist III to join our team in Walnut Creek, California. This role offers a competitive salary of $85,000 - $110,000 per year, depending on experience.

The successful candidate will be responsible for attending employer, community, and open enrollment events to educate members and prospects on KP products. They will also deliver formal presentations to employees and prospective members, monitor and report on enrollment performance data, and serve as an informational resource for sales and account management teams.

Main Responsibilities:
• Conducting local and regional enrollment meetings to win new and retain current customers
• Applying standard and non-standard protocols to serve as an advocate for customer needs during the membership enrollment and implementation process
• Identifying and escalating service failure trends or process improvement opportunities to team and managers to better meet customer needs
• Utilizing comprehensive foundational knowledge of product, service, and ratings to respond to, encourage, and educate customers, brokers, and consultants about added services and product enhancements

Requirements:
Bachelor's degree in Marketing, Finance, Business Administration, or related field and two years of experience in marketing, business development, managing business-to-business relationships, or directly related field OR minimum five years of experience in the same field.

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