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Contact Representative

2 months ago

Palo Alto, Pennsylvania, United States U.S. Department of Health & Human Services Full time
Job Summary

This position is located within the Business Office Division of the U.S. Department of Health & Human Services. The purpose of this position is to function as the Alternate Resources Benefits Coordinator. The incumbent will report to the Business Office Manager or designee.

Key Responsibilities
  • Interview and register patients to obtain demographic information to determine eligibility for alternate resources.
  • Act as an advocate to patients in securing alternate resources of insurance.
  • Follow up on pending claims.
  • Communicate with various local, tribal, state and federal entities to assist patients with alternate resources.
Requirements

Conditions of Employment

  • Selectee may be subject to a probationary period.
  • U.S. Citizenship is required.
  • Selective Service Registration is required for males born after 12/31/1959.
  • This is a designated position covered by Public Law, requiring contact or control over Indian children.
  • Measles and Rubella immunization is required for selectees born after 1957.
  • Seasonal influenza immunization is required for all staff working in Indian Health Service health care facilities.
  • COVID-19 vaccination is required for all selectees prior to entrance on duty.
  • Successfully pass the E-Verify employment verification check.
Qualifications

To qualify for this position, your resume must state sufficient experience and/or education to perform the duties of the specific position.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs and other organizations.

You will receive credit for all qualifying experience, including volunteer and part-time experience.

MINIMUM QUALIFICATIONS

  • GS-04: One (1) year of general experience or Two (2) years of education above high school.
  • GS-05: Four (4) years of education above high school or One (1) year of specialized experience equivalent to at least the GS-04 grade level.
  • GS-06: One (1) year of specialized experience equivalent to at least the next lower grade level.
How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Qualified candidates will be assigned to a quality category.

The quality categories are: Best Qualified, Well Qualified, or Qualified.