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Patient Access Representative II
2 months ago
Stanford Health Care is seeking a highly skilled Patient Access Representative II to join our team. As a key member of our Patient Access Services team, you will be responsible for completing patient admissions/registration functions, identifying patients' insurance coverage, and handling routine customer service inquiries.
Key Responsibilities- Assure secure handling and accurate recording of payments collected at the point-of-service delivery.
- Apply customer service and healthcare coverage experience to assist a broad range of clients, patients, and families with admitting/registration activities.
- Escalate any advanced or complex registrations to a more experienced team member.
- Participate in projects of moderate scope.
- Provide excellent customer service to all individuals with whom the employee has contact.
- High school diploma or GED equivalent.
- Two (2) years of progressively responsible and directly related work experience.
- Bilingual preferred (English and Spanish).
- Demonstrates knowledge as applicable with Epic, insurance websites, POS payment systems, web-based screening tools.
- Knowledgeable of medical terminology, eligibility, and enrollment requirements for Medicare, Medi-Cal, Workers' Comp, Managed Care (HMO, PPO, POS, etc.), Children's Health Programs (CCS, GHPP, Healthy Families, etc.).
Stanford Health Care offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
