Service BDC Representative

2 weeks ago


Birmingham Alabama, United States Sonic Automotive Full time
Service BDC Associate Job Description

At Sonic Automotive, we are seeking a highly motivated and customer-focused Service BDC Associate to join our team.

**Job Summary:**

The Service BDC Associate is responsible for generating sales appointments with customers who contact the dealership via the internet for service of new and/or pre-owned vehicles.

**Key Responsibilities:**

* Respond to internet inquiries with courtesy, accuracy, and professionalism
* Promptly and accurately enter all customer inquiry data into the CRM
* Generate service appointments
* Conduct phone surveys to assess customer preferences and quality of experience
* Effectively utilize lead management tools
* Compile all necessary reports, forms, and other documentation on a timely basis
* Perform cashier duties as requested
* Perform other job-related duties as assigned

**Requirements:**

* Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers
* Become knowledgeable of inventory, financing, and incentive programs
* Utilize lead management tools and CRM software to manage inquiry flow and update customer files

**What We Offer:**

* Competitive compensation and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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