Fitness Experience Manager

7 days ago

Austin, Texas, United States Fitness Connection Full time
About the Role

We are seeking a highly motivated and enthusiastic Fitness Consultant to join our team at Fitness Connection. As a Fitness Consultant, you will play a crucial role in changing the lives of our guests and members through excellent customer service, product knowledge, and a passion for fitness.

Key Responsibilities
  • Sales Expert:
    • Engage guests with new membership opportunities and enhance member experiences with products.
    • Change lives by selling Fitness Connection membership packages to guests through an engaging sales process.
    • Follow up with new members to ensure high satisfaction with membership and club.
    • Generate sales leads through member referrals, networking, formal presentations, public demonstrations, and phone calls.
    • Stay up-to-date on current promotions & sales needs.
    • Follow up on prospects, including conducting club tours and setting up trial workouts.
    • Upgrade existing memberships to include family members and services.
    • Promote and sell other services and products, including personal training and supplements.
    • Achieve or exceed monthly targets and KPIs consistently.
    • Stay current on industry trends and maintain thorough knowledge of local competitors.
    • Assume responsibility for continuing to enhance personal selling skills.
    • Prepare for, attend, and actively participate in sales-related meetings.
  • Club Operations:
    • Maintain accurate records of all leads, referrals, upgrades, prospects, and promotions.
    • Complete all paperwork as required.
    • Complete opening & closing duties as needed.
    • Complete regular club cleaning routines as needed.
    • Keep front desk & sales area clean & organized.
    • Stock & organize retail offerings as needed.
    • Report any incidents in a timely manner.
    • Assist with any other operational duties as requested by management.
  • Fitness Connection Enthusiast:
    • Engage all Members/Guests with EPIC greeting & farewell.
    • Complete Member & Guest check-ins and basic Member account inquiries.
    • Assist with Telephone Inquiries (TI) Liaison Guests with managers.
    • Maintain a positive relationship with the entire club team.
    • Support other teammates in achieving their goals.
    • Maintain information on club history, background, philosophy, facilities, and team.
    • Adhere to all company policies and procedures.
    About Us

Fitness Connection is a full-service, all-inclusive health club that is quickly expanding with more than 40 locations in North Carolina, Nevada, and Texas. We believe in providing an epic fitness experience to all, including under-served communities. Our mission is to change lives by making a healthier lifestyle more accessible.

Amenities available to all members include Group Classes in a premiere Group Fitness Studio, a designated Group Cycling Studio, a turf training area with a functional training rig, full-size basketball courts, men and women's locker rooms complete with saunas, and a kid's club with tablets, a mini basketball court, and theater, and more, all for low monthly dues of $10.

Requirements
  • High School Diploma/GED preferred.
  • Previous experience in Hospitality/Customer Service or Sales preferred.
  • Must be able to understand and follow verbal and written instructions and effectively communicate.
  • Must be able to interpret business communications including personal training contracts and pricing packages.
  • Teammate must have excellent verbal and written English language communication skills.
  • Physical demands include, but are not limited to bending, squatting, jumping, running, reaching, walking, hopping, spinning, and kicking and the ability to lift 50 pounds.
  • The ability to move freely in and around obstacles common in gyms.

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