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Customer Service Specialist

2 months ago

Perrysburg, Ohio, United States Grainger Full time

About Grainger:

Grainger is a leading distributor of industrial supplies and services with operations in North America, Japan, and the United Kingdom. We achieve our purpose, We Keep the World Working, by serving customers with a wide range of products that keep their operations running and their people safe.

We deliver services and solutions, such as technical support and inventory management, to save customers time and money. We're looking for passionate professionals who can drive our company forward.

As one of the top companies to work for, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working.

We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Position Details:

Work Location:

Holland, OH. Part Time (30 hours)

The On-Site Service Representative reports to a Supervisor or Manager of On-Site Services and supports assigned customers by managing their inventory, providing outstanding customer service, and driving account growth through customers' inventory management program.

On-Site Service Representatives work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.

You Will:

  • Provide exceptional customer service by receiving and stocking purchased product in designated customer locations, ensuring product stocking levels, and gaining knowledge of Grainger's offer to help improve orders.
  • Resolve customer problems promptly to retain and promote customer loyalty.
  • Follow designated routes defined by routing software tools and maintain route guides.
  • Identify continuous improvement opportunities in productivity, process, and cycle time.
  • Comply with safety and inspection requirements of the facility where the service is being provided.

Account Growth:

  • Help create new orders by engaging with customers to identify additional product needs.
  • Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings.
  • Participate in quarterly reviews with customers and sales partners to assess viability of Inventory Solutions offerings.

Requirements:

  • 3 years' experience in a selling or service environment.
  • High School Diploma or equivalent.
  • Customer service and sales growth oriented.
  • Collaboration and problem-solving skills.
  • Background checks, drug screening may be required.
  • Valid driver's license in State of residence.
  • Must carry required levels of automobile insurance.

Rewards and Benefits:

Grainger is committed to your safety, health, and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs.

  • Medical, dental, vision, and life insurance plans.
  • Generous paid time off (PTO) and 6 company holidays per year.
  • Automatic 6% 401(k) company contribution each pay period.
  • Employee discounts, parental leave, 3:1 match on donations, and tuition reimbursement.
  • A comprehensive set of emotional, financial, physical, and social wellbeing programs.

Equal Employment Opportunity:

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.

We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment.