Customer Service Representative
3 weeks ago
Job Title: Customer Service Desk Associate
Job Type: Part-time
Description:
We are seeking a Part-Time Customer Service Desk Associate to join our team at Walt Churchill's Market in Perrysburg, OH. As a key member of our customer service team, you will be responsible for providing exceptional customer service, answering phone calls, and assisting with various tasks to ensure a positive shopping experience for our customers.
Responsibilities:
- Assist customers with orders, questions, and concerns
- Answer and redirect all phone calls
- Monitor and supervise Cashiers and Carry Out/Baggers
- Handle postage requests, including weighing and completing postage on packages and letters
- Sell and cash out lottery tickets
- Make copies and complete faxes for customers
- Accurately scan items for purchase and bag for the customer
- Process cash, check, and electronic transactions accurately
- Build and collect cashier drawers (tills) and secure all tills in the safe when closing
- Enter basic sales data into Excel at the end of the day
- Clean duties: sweep/mop the customer service desk area, wipe counters and machines
- Occasionally brew coffee for sale
- Stock supplies such as coffee supplies, bags, paper, etc.
- Additional duties may be assigned
We Offer:
- Become a WCM Owner (Employee Stock Ownership Plan)
- Paid vacation after 90 days + accrual PTO
- Employee Discount
- 401(K) with company match
- Training and job advancement opportunities
Requirements:
- Must be at least 18 years of age
- High school diploma or GED, preferred
- Customer service experience required
- Must have the ability to stand for 8-hour shifts
- Must be able to frequently lift 5-30 pounds and occasionally lift up to 50 pounds
- Must have weekend and holiday availability
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