Customer Service Representative

3 weeks ago


Perrysburg, Ohio, United States WC Enterprises, Inc. Full time

Job Title: Customer Service Desk Associate

Job Type: Part-time

Description:

We are seeking a Part-Time Customer Service Desk Associate to join our team at Walt Churchill's Market in Perrysburg, OH. As a key member of our customer service team, you will be responsible for providing exceptional customer service, answering phone calls, and assisting with various tasks to ensure a positive shopping experience for our customers.

Responsibilities:

  • Assist customers with orders, questions, and concerns
  • Answer and redirect all phone calls
  • Monitor and supervise Cashiers and Carry Out/Baggers
  • Handle postage requests, including weighing and completing postage on packages and letters
  • Sell and cash out lottery tickets
  • Make copies and complete faxes for customers
  • Accurately scan items for purchase and bag for the customer
  • Process cash, check, and electronic transactions accurately
  • Build and collect cashier drawers (tills) and secure all tills in the safe when closing
  • Enter basic sales data into Excel at the end of the day
  • Clean duties: sweep/mop the customer service desk area, wipe counters and machines
  • Occasionally brew coffee for sale
  • Stock supplies such as coffee supplies, bags, paper, etc.
  • Additional duties may be assigned

We Offer:

  • Become a WCM Owner (Employee Stock Ownership Plan)
  • Paid vacation after 90 days + accrual PTO
  • Employee Discount
  • 401(K) with company match
  • Training and job advancement opportunities

Requirements:

  • Must be at least 18 years of age
  • High school diploma or GED, preferred
  • Customer service experience required
  • Must have the ability to stand for 8-hour shifts
  • Must be able to frequently lift 5-30 pounds and occasionally lift up to 50 pounds
  • Must have weekend and holiday availability


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