Customer Service Representative

2 weeks ago


Chesterland, Ohio, United States Mitch Flemming - State Farm Agent Full time
Job OverviewAs a Customer Relations Representative with Mitch Flemming - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will have opportunities to enhance your career while resolving customer inquiries, collaborating with other agency team members, and anticipating the needs of the community members you support.

We are seeking a customer-focused and empathetic team member who is driven to provide outstanding service and support to our clients. If you are a strong communicator with a passion for problem-solving, we encourage you to apply.

Key Responsibilities
  • Manage customer inquiries and resolve issues in a timely and professional manner.
  • Maintain accurate and up-to-date client records, ensuring seamless communication and service delivery.
  • Contribute to customer retention strategies, working closely with other departments to ensure client satisfaction.
Requirements
  • Excellent communication and problem-solving skills, with the ability to handle high-pressure situations calmly.
  • Experience in customer service, preferably in an insurance or financial services environment.


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