Customer Service Representative

5 days ago


San Francisco, California, United States ARC Document Solutions Full time
Customer Service Representative

ARC Document Solutions is seeking a highly skilled Customer Service Representative to join our team in San Francisco. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Coordinate with clients to create clear order instructions for production associates to process and print to create the desired products.
  • Assist with creating quotes for promotional items and master the ASI promotional website to efficiently order and navigate.
  • Coordinate and set up orders with various vendors, ensuring timely delivery and keeping clients informed.
  • Process in-person, email, electronic, and hard copy work orders, making suggestions regarding paper, binding, and other finishing options to meet customer needs.
  • Assist with quoting and billing print projects using MFG software and communicate effectively with clients and team members.
Requirements:
  • Excellent customer service skills and ability to effectively promote the products and services of the company.
  • Thorough knowledge of materials and equipment utilized in the duplicating/print process and experience in a printing, finishing, and/or customer service position.
  • Ability to quickly learn new software and procedures, including MFG billing software, and willingness to participate in training modules to update customer service skills and technical skills.
  • Time management skills in a fast-paced on-demand environment and ability to multi-task while maintaining quality and accuracy.
Benefits:
  • Competitive hourly rate of $20-$23 (dependent on experience and qualifications).
  • Comprehensive medical coverage, health, dental, vision, 401(k) with a match, ESPP at 15% discount, Flexible Spending Account, Life Insurance, Paid Time Off, and an array of Voluntary Benefits.

ARC Document Solutions is an Equal Employment Opportunity (EEO) Employer and is committed to diversity and inclusion in the workplace. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to jobs@e-arc and use the words Accommodation Request in your subject line.



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