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Customer Service Ambassador

4 weeks ago

Gettysburg, United States Renn Kirby Auto Group Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Service Ambassador to join our team at Renn Kirby Auto Group.

Job Summary

This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences. As a Customer Service Ambassador, you will be responsible for providing top-notch support to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Manage and respond to customer inquiries in a timely and professional manner, demonstrating a deep understanding of our products and services.
  • Assist customers with vehicle-related questions, concerns, and requests, showcasing your knowledge of the automotive industry and vehicles.
  • Provide accurate and detailed information about our products, services, and promotions, highlighting the benefits and value we offer.
  • Resolve customer complaints and issues with empathy, patience, and efficiency, always looking for opportunities to turn negative experiences into positive ones.
  • Maintain accurate and secure customer records, ensuring seamless communication and collaboration across teams.
Requirements
  • Prior experience in customer service or a related field is preferred, but not required; what's essential is a passion for delivering exceptional customer experiences.
  • A strong foundation in the automotive industry and vehicles is necessary, along with excellent communication and interpersonal skills.
  • You must possess strong problem-solving and decision-making abilities, as well as the ability to multitask and prioritize tasks effectively.
  • Proficient computer skills are a must, including proficiency in software applications relevant to the role.
Benefits

We offer a competitive compensation package, including:

  • $45,000 - $55,000 per year (estimated salary range)
  • Health, dental, and vision insurance options
  • Retirement savings plan
  • Paid time off and holidays
  • Employee discounts
  • Opportunities for career growth and development
About Us

Renn Kirby Auto Group is a reputable automotive dealership located in Gettysburg, Pennsylvania, dedicated to providing a positive and enjoyable car buying and service experience for our customers. We're committed to being an equal opportunity employer, welcoming applicants from diverse backgrounds and perspectives.