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Customer Service Representative

3 weeks ago

Gettysburg, Pennsylvania, United States Halvik Full time

Company Overview

Halvik is a highly successful company that prioritizes people and excellence. Our mission is to deliver cutting-edge, IT-driven solutions that drive customer success through quality and innovation.


Job Description

The Call Center/Information Specialist will be responsible for communicating with FCC customers by answering incoming calls and responding to online inquiries. This role requires excellent communication skills, attention to detail, and the ability to interpret and apply relevant policies and procedures.


Estimated Salary: $55,000 - $65,000 per annum (dependent on experience)


Required Skills and Qualifications

  • High School Diploma
  • Must be a US Citizen or Green Card Holder
  • Must be able to obtain a Public Trust Clearance
  • Excellent customer service practices
  • Excellent attendance record with the ability to be flexible
  • Ability to interpret and apply applicable rules, policies, and procedures
  • Ability to prepare written documents using correct punctuation, grammar, and spelling
  • Ability to use personal computers and Microsoft Office computer software applications


Benefits

  • Competitive full benefits package including medical, dental, vision, life, STD, and LTD insurance
  • 11 federal holidays and PTO
  • 401(k) with company matching
  • Flexible Spending Accounts for commuter, medical, and dependent care expenses
  • Tuition Assistance
  • Charitable Contribution matching


EEO Statement

Halvik Corp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.