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Patient Service Representative
2 months ago
We are a physician-led, patient-centric network dedicated to simplifying healthcare and delivering connected care. Our multispecialty and urgent care providers serve millions of patients across traditional practices, patients' homes, and virtually through our operating companies.
Job SummaryWe are seeking a skilled Patient Service Representative to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support.
Key Responsibilities:- Greets patients and families, schedules appointments, and ensures timely follow-up.
- Answers phone calls promptly, directs calls appropriately, and takes accurate messages.
- Schedules future appointments, tests, and completes referrals as ordered by physicians.
- Maintains communication resources, including on-call schedules and physician contact information.
- Prepares charts for new patients, ensuring all required forms are accurately placed.
- Requests medical records, performs chart preparation, and provides physicians with necessary information.
- Reconciles encounters daily, monitors supply inventory, and completes requisitions for supplies and services.
- Performs various clerical duties, including faxing, photocopying, filing, and mailings.
- Obtains, verifies, and updates patient information, maintaining confidentiality according to policies.
- Accurately completes necessary forms for patients.
- Respects patients' rights by knocking on doors, calling patients by name, and identifying self before entering patient rooms.
- Establishes and maintains positive working relationships with physicians and nursing staff.
- Protects patients' and employees' privacy and confidentiality.
- Communicates problems, equipment concerns, or issues promptly to the Nurse Manager.
- High School Graduate or GED required; Associate Degree preferred.
- Heartsaver certification within 30 days of hire.
- Previous PSR experience and office experience preferred.
- Ability to communicate in English, both orally and in writing.
- Excellent interpersonal and customer service skills.
- Accurate computer data entry skills.
- Ability to organize and perform multiple tasks in a timely manner.
- Knowledge of medical office terminology and basic proficiency in computer use.
- Previous experience with EHR, Practice Management System, and Departmental/Ancillary Systems preferred.
Ability to commute to satellite offices as needed.
Pay Range: $18/hour to $24/hour
The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors, including years of experience and location of position.
About Our CommitmentWe highly value the critical role that health and wellness play in the lives of our team members and their families. Participation in our benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages, and a 401k savings plan.
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
We care about the safety of our employees and applicants. We do not use chat rooms for job searches or communications. We will never request personal information via informal chat platforms or unsecure email. We will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select company locations during regular business hours only.
