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Business Process Outsourcing Product Manager

2 months ago

Salem, New Hampshire, United States The CCS Companies Full time
About the Role

The CCS Companies is seeking an experienced Client Solutions Product Manager to join our team. As a key member of our CRM team, you will be responsible for driving the development and enhancement of products tailored to meet the specific needs of our clients.

Key Responsibilities
  • Client Relationship Management: Act as the primary point of contact for clients regarding product-related matters, ensuring timely and effective communication.
  • Product Development: Collaborate with cross-functional teams to deliver innovative solutions that align with business goals, leveraging client feedback and market trends.
  • Project Management: Develop and maintain detailed project plans, timelines, and status reports to ensure timely delivery of product features and updates.
  • Market Research: Conduct market research to understand industry trends and competitive landscapes, identifying opportunities for product improvement and innovation.
  • Training and Support: Provide training and support to clients to ensure they can effectively use the product, addressing and resolving any issues or concerns.
Requirements
  • Experience: 3-5 years of experience in Product Management, preferably in a client-facing role.
  • Skills: Strong verbal and written communication skills, ability to present complex technical information in an easily understandable manner, and proficiency in project management tools and methodologies.
  • Education: Bachelor's Degree required.
What We Offer
  • Competitive Salary: $100,000.00 per year.
  • Benefits: 401(k) matching, dental insurance, flexible spending account, health insurance, health savings account, life insurance, paid time off, referral program, retirement plan, tuition reimbursement, and vision insurance.
  • Schedule: 8 hour shift, day shift, Monday to Friday.