Service Delivery Manager
3 weeks ago
Service Manager Job Description
ECI Management LLC is seeking a skilled Service Manager to lead our maintenance team in delivering exceptional service to our residents. The ideal candidate will have a strong background in maintenance operations, excellent customer service skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Lead a team of maintenance professionals to ensure timely and efficient completion of tasks
- Coordinate with office staff to prioritize apartment make-ready and service request schedules
- Assist with hazardous weather problems, fires, floods, and other emergencies
- Ensure all equipment is operated safely and efficiently
- Coordinate and schedule safety and skills training for maintenance staff
- Report workman's compensation issues and employee incidents immediately
Requirements:
- Minimum 3 years of general maintenance experience in residential property management
- Working knowledge of HVAC, plumbing, electrical, fire protection, and energy management systems
- EPA certification and other required certifications/licenses
- Ability to work weekends and maintain 24/7 on-call duties
- High school graduate or GED
- Basic experience with Microsoft Office Suite, Internet, and other relevant applications
Preferred Qualifications:
- Proficiency with Excel and ability to accurately perform basic mathematical functions
- Strong customer service and problem-solving skills
- Prior experience or working knowledge of Yardi or similar applications
ECI Management LLC is an equal opportunity employer and welcomes applications from diverse candidates.
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