International Healthcare Manager

3 days ago


Chicago, Illinois, United States Bileddo Associates Full time
Job Title: International Healthcare Manager

Company Overview: Our client, a top 10 hospital system according to US News and World Report, is seeking a skilled International Healthcare Manager to lead our team in delivering exceptional patient care and improving patient satisfaction, engagement, and loyalty.

Job Summary: We are seeking a skilled International Healthcare Manager to develop and execute a comprehensive patient experience strategy aligned with the organization's mission and values.

Key Responsibilities:
  • Develop and execute a comprehensive patient experience strategy aligned with the organization's mission and values.
  • Lead, mentor, and manage a team of patient experience coordinators and customer service representatives.
  • Collaborate with medical and administrative departments to ensure consistent and excellent patient care.
  • Collect and analyze patient feedback and satisfaction data.
  • Monitor and evaluate patient interactions, ensuring compliance with established service standards.

Requirements:
  • Minimum 10 years' experience in a reputable organization, with minimum of 3-5 years in a Senior position
  • Proven experience in a patient experience or customer service leadership role within a healthcare setting.
  • Strong understanding of patient-centered care principles and customer service best practices.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Fluency in English is required; knowledge of Arabic is an advantage.

Salary: $120,000 - $140,000 per annum, depending on qualifications and experience. The company offers an incredible benefits package that includes transportation, luxury housing, vehicle, cell phone, education, and 42 days per year of vacation. First $100,000 in salary is not subjected to any taxes.

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