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EVS/Housekeeping Operations Manager
2 months ago
Job Summary
As an Operations Manager with Compass Group, North America, you will play a critical role in directing and overseeing the support services operational needs of the department. You will coordinate the tasks of the frontline associates and serve as a liaison between administration and unit departments, providing the highest possible level of service.
Key Responsibilities:
- Establish and annually review standards and work procedures for all staff.
- Plan work and staffing schedules and areas of work to ensure adequate services are rendered.
- Assist in the hiring process, including interviewing, hiring, and training of new associates.
- Orient, develop, and supervise all supervisory/housekeeping staff.
- Conduct regular inspections and make recommendations to the facility.
- Conduct monthly reporting of goals, accomplishments, and future plans.
- Provide staff education and continuous training.
- Communicate with staff, administration, and other departments.
- Coordinate outside services, such as pest control, window cleaning, medical and solid waste, document destruction, and recycling programs.
Requirements:
- 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
- At least 1 year of supervisory experience in a support service-related field with high customer/client contact.
- Ability to communicate effectively in written format and oral presentations.
- Ability to multi-task and establish priorities.
- Ability to maintain organization in a changing and stressful environment.
- Exhibit initiative, responsibility, flexibility, and leadership.
- Possess a thorough knowledge of contract administration and office procedures.
- Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
- Associate degree is required.
- Must be bilingual (English/Spanish).