Senior Operations Manager

4 weeks ago


Brick, United States Smashburger Full time

At Smashburger, we're on a mission to deliver exceptional experiences to our guests, and we're seeking a talented Senior Operations Manager to join our team. As a key member of our operations leadership, you'll be responsible for driving business growth and improving profitability across our corporate and franchise markets.

Key Responsibilities

  • Corporate Markets
    • Develop and implement strategies to drive sales and guest traffic, while maintaining high levels of customer satisfaction and employee engagement
    • Lead and motivate restaurant management teams to achieve business objectives, focusing on process improvements and talent development
    • Manage labor metrics and scheduling, ensuring efficient use of resources and compliance with labor laws
    • Review and analyze financial performance, identifying opportunities for growth and improvement
  • Franchise Markets
    • Collaborate with franchisees to drive business growth, improve profitability, and enhance brand consistency
    • Conduct operational standards reviews, providing feedback and coaching to ensure compliance and excellence
    • Support franchisees in analyzing financial performance, identifying areas for improvement, and developing business plans
    • Participate in routine talent pipeline discussions with HR teams, ensuring alignment with business objectives

Requirements

  • 3-5 years of experience managing multiple restaurants in a corporate and/or franchise setting, with a proven track record of driving business growth and improving profitability
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with restaurant management, franchise owners, and corporate teams
  • Strong analytical and problem-solving skills, with the ability to interpret financial data and develop business plans
  • Flexible and adaptable, with the ability to work in a fast-paced environment and respond to changing business needs
  • Valid driver's license and ability to travel up to 80-85% of the time

What We Offer

  • A competitive salary range of $85,000 - $110,000 per year, based on experience and qualifications
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching
  • Opportunities for professional growth and development, including training and education programs
  • A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional experiences to our guests

Location

Philadelphia, PA or surrounding areas

Job Type

Full-time

Salary

$95,000 - $120,000 per year



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