Senior Operations Manager
4 weeks ago
At Smashburger, we're on a mission to deliver exceptional experiences to our guests, and we're seeking a talented Senior Operations Manager to join our team. As a key member of our operations leadership, you'll be responsible for driving business growth and improving profitability across our corporate and franchise markets.
Key Responsibilities
- Corporate Markets
- Develop and implement strategies to drive sales and guest traffic, while maintaining high levels of customer satisfaction and employee engagement
- Lead and motivate restaurant management teams to achieve business objectives, focusing on process improvements and talent development
- Manage labor metrics and scheduling, ensuring efficient use of resources and compliance with labor laws
- Review and analyze financial performance, identifying opportunities for growth and improvement
- Franchise Markets
- Collaborate with franchisees to drive business growth, improve profitability, and enhance brand consistency
- Conduct operational standards reviews, providing feedback and coaching to ensure compliance and excellence
- Support franchisees in analyzing financial performance, identifying areas for improvement, and developing business plans
- Participate in routine talent pipeline discussions with HR teams, ensuring alignment with business objectives
Requirements
- 3-5 years of experience managing multiple restaurants in a corporate and/or franchise setting, with a proven track record of driving business growth and improving profitability
- Excellent communication and interpersonal skills, with the ability to build strong relationships with restaurant management, franchise owners, and corporate teams
- Strong analytical and problem-solving skills, with the ability to interpret financial data and develop business plans
- Flexible and adaptable, with the ability to work in a fast-paced environment and respond to changing business needs
- Valid driver's license and ability to travel up to 80-85% of the time
What We Offer
- A competitive salary range of $85,000 - $110,000 per year, based on experience and qualifications
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching
- Opportunities for professional growth and development, including training and education programs
- A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional experiences to our guests
Location
Philadelphia, PA or surrounding areas
Job Type
Full-time
Salary
$95,000 - $120,000 per year
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