Data Entry Specialist

6 days ago


Richmond, Virginia, United States Dexian Full time
Job Title: Data Entry Clerk

The ideal candidate will possess excellent communication skills, a passion for process improvement, and the ability to work autonomously and collaboratively to resolve issues.

Key Responsibilities:
  • Execute account setups and modifications for new and existing clients, ensuring accuracy and intent.
  • Perform real-time peer Quality Checks to ensure updates are accurate and complete.
  • Communicate results of Quality Checks and follow through on any remediation as needed.
  • Support the development and maintenance of business process documentation, including process flows, procedures, and other documents.
  • Partner across business areas to drive improvements and resolve issues.
  • Collaborate within the team and across teams to achieve common goals.
  • Document data and information, using analytics and reporting to provide transparency to decision makers.
  • Track and assist in resolving process breakdowns.
  • Understand customer needs and highlight process improvements.
Requirements:
  • High School Diploma, GED, or equivalent certification.
  • At least 1 year of experience in Customer Service.
  • At least 1 year of Commercial Card experience.
  • Case Management experience in Salesforce preferred.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.


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