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Customer Service Ambassador

2 months ago

Natchez, Mississippi, United States Mississippi Employer Full time
{"About Us": "At Magnolia Bluffs Casino Hotel, we strive to create special experiences for our guests. As the premier entertainment destination in the Miss-Lou region, we consistently aim to fulfill one promise: to create unforgettable moments for each and every guest.

If you share our passion for delivering exceptional service and are looking for a rewarding career, we invite you to join our team of dedicated professionals.

Your Role:

As a Guest Services Representative, you will be the face of our hotel, responsible for promoting outstanding relations with all guests and fellow Team Members. You will thrive in a team-based environment where everyone consistently uplifts and supports each other through detail-oriented work and a commitment to excellence.

Responsibilities:

* Promote a positive and friendly atmosphere with all guests
* Handle guest requests and report any incidents to the Guest Service Manager
* Maintain accurate records and provide support for Players Club members
* Accurately control and execute all Players Club transactions
* Adhere to company and departmental procedures, guidelines, and policies
* Interface daily with personnel from various departments
* Maintain confidentiality in handling of sensitive information
* Perform all other duties as assigned

Why Work with Us:

* Competitive wages
* Paid Time Off
* Medical/Dental/Vision
* Disability Insurance
* Life Insurance
* Employee Assistance Program (EAP)
* 401(k) Plan
* Long-term opportunities for growth and advancement
* Team Member celebrations for holidays and other special events
* Team Member Appreciation Parties every other month
* And many more benefits

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

We look forward to welcoming you to our team"}