IT Hardware Specialist
3 weeks ago
Job Overview:
We are seeking an experienced IT Hardware Specialist to join our team at Getronics. As a Field Service Technician, you will be responsible for providing onsite repair and installation services for various OEM products.
Key Responsibilities:
- Repair and maintain laptops, desktops, workstations, and tablets
- Perform maintenance, upgrades, and repairs of IT products
- Ensure all service level agreements (SLAs) are met
- Communicate effectively with clients and team members
- Prioritize and manage multiple technical issues simultaneously
- Complete administrative tasks related to each service call
- Follow company standards for security, safety, and quality
Requirements:
- High school diploma or equivalent
- Relevant technical qualification and 6-12 months of work experience
- PC repair certifications preferred
- Experience with deskside support and ticket management tools is a bonus
Accountabilities:
- Complete required certifications for PC repairs
- Perform fault diagnosis and effective troubleshooting
- Maintain parts inventory and adhere to return deadlines
- Keep accurate real-time updates in the system
What We Offer:
- A competitive salary range of $55,000 - $75,000 per year
- Ongoing training and development opportunities
- A dynamic and supportive team environment
About Us:
Getronics is a leading provider of IT services and solutions. We pride ourselves on delivering exceptional customer experiences and fostering a culture of innovation and collaboration.
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