Field Service Specialist

3 weeks ago


Denver, Colorado, United States Lifelancer Full time

About this role: A Field Service Specialist will be responsible for supporting customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our multifaceted product lines include hardware, software, and networking products as well as operating systems.

  • Installs and optimizes hardware/software/network products and configurations at customer sites.
  • Respond to internal and external customer needs by providing repair, installation, upgrade, and preventive maintenance activity on service experience with GC, GC-MS (Gas Chromatography) instruments.
  • Diagnoses and resolves product performance problems.

Key Responsibilities:

  • Contact customers in a timely manner and schedules service efficiently Performs maintenance and repairs.
  • Ensures customer happiness by advising customers on preventive maintenance and configurations, which may impact product performance.
  • Maintain Agilent's customer service reputation by following all corporate policies and procedures.

Requirements:

  • Bachelor's or master's degree within the science field - e.g., chemistry, analytical chemistry biochemistry, biotechnology is a plus.
  • 4+ years of experience in a similar position or experience as an end-user.
  • Service experience with GC, GC-MS (Gas Chromatography) experience a plus.

Salary Range: $41.27 - $64.48/hr plus eligibility for bonus, stock and benefits.



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