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Customer Service Representative

2 months ago

Anaheim, United States Legends Full time

Job Summary:

The Concession Stand Worker is a key member of the Legends team, responsible for providing exceptional customer service and ensuring a seamless experience for guests at Angel Stadium. As a Concession Stand Worker, you will be the face of our brand, interacting with customers, preparing and serving menu items, and maintaining a clean and safe work environment.

Responsibilities:

  • Provide customer service and respond to guest inquiries in a professional and courteous manner.
  • Prepare and serve a variety of menu items, including food and beverages, to meet the needs of our guests.
  • Sell items and collect payment, providing correct change and handling cash transactions accurately.
  • Interact with customers to ensure satisfaction and resolve any issues that may arise.
  • Clean and maintain the concession stand area, including storage, trash, and garbage disposal.
  • Serve patrons' food and beverage orders quickly and efficiently, with a focus on quality and presentation.
  • Verify customer orders for alcohol and ensure compliance with company policies and procedures.
  • Suggestively sell and upsell items to increase sales and revenue.
  • Maintain a clean, neat, and safe work area, adhering to company standards and regulations.
  • Interact with co-workers to ensure compliance with company service standards, inventory, and cash control procedures.
  • Perform arithmetic operations involving all United States monetary units (add, subtract, multiply, and divide).

Qualifications:

  • Must be at least 18 years of age.
  • Ability to interact with co-workers to ensure compliance with company service standards.
  • Ability to multitask in a fast-paced, team-oriented setting.
  • Must be able to work fluently in English.
  • Ability to work in an open-air environment during all climate conditions.
  • Ability to lift and carry items weighing up to 25 pounds, occasionally 50 pounds, up and down stairs/ramps.
  • Ability to work all stadium events, including extended hours, nights, weekends, and holidays.
  • Must meet state and local health requirements for food handlers and alcoholic beverage services.
  • Practice safe work habits, follow all safety policies and procedures, and regulations, complete company-wide safety training, and any additional job-specific safety training.

Compensation:

$ per hour

Legends is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.