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Transportation Planner/Client Relations

2 months ago

Tulsa, Oklahoma, United States Paul Transportation Full time

Logistics Coordinator/Customer Support

Paul Transportation is in search of a skilled Logistics Coordinator to join our team. This role is essential in supporting the Dispatch department with Load Coordination and Driver Efficiency. The ideal candidate will thrive in a fast-paced, dynamic setting, communicate effectively, and offer innovative solutions for managing freight operations.

Key Responsibilities:

  • Plan driver schedules in compliance with DOT hours of service regulations.
  • Maintain proactive communication regarding shipment details with customers and Driver Managers.
  • Address and resolve customer inquiries related to shipments, products, and concerns.
  • Coordinate with customers via phone or email to secure freight for both asset and brokerage divisions.
  • Input orders into the system with comprehensive and accurate information.
  • Support the Rating Clerk with order evaluations as necessary.
  • Assist Load Planners in their tasks as required.
  • Monitor delivery statuses to aid Driver Managers.
  • Identify freight opportunities for various territories and drivers.
  • Engage with potential customers from a defined call list to enhance business for both asset and brokerage divisions.
  • Foster strong relationships with customers and brokers.
  • Conduct customer credit checks as needed.
  • Update the system with new customer or shipper/consignee information as required.
  • Perform additional duties as assigned.

Qualifications/Requirements:

  • Prior experience in Customer Service and Planning within the Transportation sector.
  • Ability to interpret operational and maintenance documents.
  • Proficient in mathematical calculations.
  • Exceptional communication abilities.
  • Consistent attendance and reliability.
  • Detail-oriented approach.