Customer Service Representative

4 days ago


Tulsa, Oklahoma, United States Paul Transportation Full time

Customer Service Rep/Planner

Tulsa - OK Full Time Paul Transportation is seeking a skilled Customer Service/Planner to join our team. This individual will assist the Dispatch team with Load Planning and Driver Utilization, ensuring seamless freight movements. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and contribute creative solutions to coordinate freight movements.

Key Responsibilities:

• Plan drivers within DOT hours of service regulations

• Proactively communicate shipment details to customers and Driver Managers

• Receive, investigate, and respond to customer inquiries regarding shipments, products, and complaints

• Enter orders into the system with detailed information

• Assist Rating Clerk and Load Planners as needed

• Monitor delivery status and identify freight for other territories and drivers

• Develop customer and broker relationships

• Run customer credit checks and enter new customer information into the system

Requirements:

• Previous Customer Service & Planning experience in Transportation

• Ability to read and interpret documents, calculate figures, and possess excellent communication skills

• Reliable attendance and a detail-oriented approach

Apply Now:



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