Technical Operations Manager

3 days ago

Odessa, Texas, United States Cable One Full time
Job Title: Technical Operations Manager

Cable One is seeking a highly skilled Technical Operations Manager to join our team. As a key member of our operations team, you will be responsible for directing the installation and repair of services to business customer premises, including voice, video, data, and Wi-Fi services.

Key Responsibilities:
  • Directs the installation and repair of services to business customer premises
  • Performs quality control assessments of all installation and repair activities
  • Reviews service orders and performs trouble ticket analysis
  • Prepares operation reports for department KPIs
  • Assists with planning and recommendations for annual departmental budget
  • Performs skills assessments of all Installation and Repair Commercial Service Technicians and recommends training as required
  • Initiates and directs plans to motivate workers to achieve goals, strive for maximum efficiency, and go beyond what is expected
  • Recommends or initiates personal actions, such as hiring, promoting, transferring, discharging, disciplinary measures, pay increases, etc.
  • Responsible for timely performance evaluation of employees based upon measurable objective criteria
  • Responsible for training and development of all employees
  • Communicates with other departments to ensure trouble and services orders are worked in a timely manner
  • Performs other related duties as assigned to ensure effective operation of the department and the Company
Requirements:
  • Bachelor's Degree in Telecommunication or like field OR, four plus years' experience in field operations
  • Minimum of 4 years' experience installing, provisioning, and maintaining Key and PBX systems
  • Minimum of 4 years of experience installing, provisioning, and maintaining DBN phones
  • Minimum of 4 years of experience installing, repairing, and provisioning commercial Wi-Fi solutions (i.e. Aruba, HP, Colubris, Arris)
  • Must be able to collect, manipulate, and distribute data of effective root cause analysis
  • Ability to develop and train technician workforce
  • Must possess excellent oral and written communication skills
  • Must be goal and results driven
  • Certification, prior training, and/or experience working with Nortel's option 11 telephony solutions
  • Ability to identify, troubleshoot, and resolve issues with voice circuits that integrate with key and PBX systems
  • Working knowledge and/or proficiency in troubleshooting and working with Ethernet networks, TCP/IP connections, routing protocols, Wi-Fi, VOIP Codec's, and HFC networks
  • Familiarity maintaining and troubleshooting computers and network-related technologies, including Apple and Windows-based operating systems, TCP/IP, DNS, hardware and software firewalls, routers, and unified threat management solutions, and 802.11B/G/N Wi-Fi technologies
  • The ability to act in a technology consulting role with customers and provide solutions by working with other team members and our sales staff, including product recommendations, quote preparation, and project management for their technology needs
  • Familiarity with Centrex, PBX, and key systems business phone systems
  • Ability to create, comprehend, and discuss technical documents that apply to the services we implement with customers and other team members
  • Efficient using Microsoft Visio, Excel, Word, and Outlook
  • Demonstrates excellent interpersonal skills, including the ability to listen to and understand customers and work in a team environment
  • Ability to carry 50 lbs. and climb a ladder
  • Ability to multi-task and think independently
Benefits:
  • Cable One and our family of brands appreciate the role our associates play in helping the company grow, and in return, an excellent benefits package is offered to our associates to recognize the importance of their contributions
  • Medical, dental, and vision plans - start when you start
  • Life insurance (self, spouse, children)
  • Paid time off (vacation, holiday, and personal/sick days)
  • 401(k) - 100% company match (match program starts on day 1, up to 5% of eligible compensation)
  • Group Legal plan with Identity Theft Protection
Additional Perks:
  • Tuition reimbursement (up to $5,250 on 1st year)
  • Free Cable One services for associates who live in a serviceable area
  • Annual community support to various organizations across the U.S.
  • Associate recognition and awards programs
  • Advancement opportunities
  • Collaborative work environment
Our Commitment:

Cable One and our family of brands believe that diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. We believe that it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

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