Retention Coordinator, MBA

7 days ago

Montclair, New Jersey, United States Montclair State Full time
Job Summary:

The Retention Coordinator will play a vital role in supporting the academic success and retention of MS Analytics students at Montclair State University. Reporting to the Assistant Director in the MBA & Graduate Programs Office, this position will work closely with faculty and student support units to engage students and ensure they stay on track towards graduation and career objectives.

Key Responsibilities:
  • Serve as a point of contact for at-risk students, offering tailored support and using data to inform interventions and monitor student progress.
  • Maintain and monitor student academic records and progress.
  • Track student enrollment and participation in experiential learning courses or internships.
  • Provide personalized academic advising to continuing students, assisting with registration and enrollment.
  • Assist international students in adjusting to cultural and educational systems different from their home countries and familiarize them with the university's facilities, rules, and regulations.
  • Support with new student enrollment outreach and course registration.
  • Develop and administer student surveys to gather feedback on program effectiveness and student needs.
  • Assist faculty and staff in identifying retention trends and researching best practices.
  • Act as a liaison for academic and student affairs support services such as tutoring, CAPS, OGE, Career Services, or Red Hawk Central.
  • Perform additional duties as assigned.
Requirements:
  • Bachelor's degree from an accredited college or university in a related field.
  • Minimum of three years of professional experience within higher education or in fields directly related to the functions of the position.
  • Skilled in cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups of diverse backgrounds.
Preferred Qualifications:
  • Empathic listening, problem solving, and conflict resolution abilities.
  • Ability to respond to common inquiries or concerns from students in a pleasant and professional manner.
  • Excellent customer service skills and interpersonal skills.
  • Problem solving skills and the ability to handle a large variety of details and to work with all levels of a team.
  • Skilled in working collaboratively with a team as well as independently.
  • Experience working or volunteering with international populations.
  • Ability to perform and excel in both online/digital and in-person environments.
  • Knowledge of Student Information Systems such as Banner, DegreeWorks, Workday.
  • Ability to handle sensitive and confidential data.
  • Proficient in the use of e-mail, word processing, spreadsheet, database, and presentation software.
Procedure for Candidacy:

Applicants should include a resume and cover letter describing how their background, skills, and education match the needs of the University. When applying, please take a moment to carefully read and follow the steps in the application instructions.

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