Retention Coordinator, MBA

We are seeking a highly motivated and detail-oriented Retention Coordinator to support the success of our MS Analytics students in the Feliciano School of Business. The successful candidate will work closely with faculty and student support units to engage students, monitor their progress, and provide personalized support to ensure they stay on track towards graduation and career objectives.

• Serve as a point of contact for at-risk students, offering tailored support and using data to inform interventions and monitor student progress.
• Maintain and monitor student academic records and progress.
• Track student enrollment and participation in experiential learning courses or internships.
• Provide personalized academic advising to continuing students, assisting with registration and enrollment.
• Assist international students in adjusting to cultural and educational systems different from their home countries and familiarize them with the university's facilities, rules, and regulations.
• Support with new student enrollment outreach and course registration.
• Develop and administer student surveys to gather feedback on program effectiveness and student needs.
• Assist faculty and staff in identifying retention trends and researching best practices.
• Act as a liaison for academic and student affairs support services such as tutoring, CAPS, OGE, Career Services, or Red Hawk Central.

• Bachelor's degree from an accredited college or university in a related field.
• Minimum of three years of professional experience within higher education or in fields directly related to the functions of the position.
• Skilled in cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups of diverse backgrounds.

• Empathic listening, problem-solving, and conflict resolution abilities.
• Ability to respond to common inquiries or concerns from students in a pleasant and professional manner.
• Excellent customer service skills and interpersonal skills.
• Problem-solving skills and the ability to handle a large variety of details and to work with all levels of a team.
• Skilled in working collaboratively with a team as well as independently.
• Experience working or volunteering with international populations.
• Ability to perform and excel in both online/digital and in-person environments.
• Knowledge of Student Information Systems such as Banner, DegreeWorks, Workday.
• Ability to handle sensitive and confidential data.
• Proficient in the use of e-mail, word processing, spreadsheet, database, and presentation software.

Applicants should include a resume and cover letter describing how their background, skills, and education match the needs of the University. When applying, please take a moment to carefully read and follow the steps in the application instructions.

For questions or concerns, please contact Human Resources' Workday Recruiting Support at 973-655-5000 (Option 2), or email talent@montclair.edu.

Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity.