Billing Operations Specialist
5 days ago
Utility, Inc. is a leading provider of innovative technology solutions for frontline professionals. Our company culture values transparency, trust, and teamwork, creating a supportive and inclusive environment for growth and innovation.
Your RoleAs a Billing Specialist, you will play a critical role in managing and overseeing Company billing processes. This role requires close collaboration with team members across various departments and external vendors to ensure accurate, timely, and well-maintained invoice processing.
Key Responsibilities- Create, review, and send invoices to clients in a timely manner.
- Verify the accuracy of billing data and revise any errors.
- Maintain up-to-date records of all invoices and financial transactions.
- Perform regular reconciliation of client accounts.
- Address discrepancies and resolve billing issues with clients.
- Ensure all payments are accounted for and correctly posted.
- Work closely with the finance and accounting teams to streamline billing processes.
- Collaborate with sales and client service departments to gather necessary billing information.
- Participate in team meetings and contribute to process improvement initiatives.
- Respond to client inquiries regarding billing issues, payments, and account balances.
- Provide excellent customer service by addressing concerns promptly and professionally.
- Liaise with clients to ensure payment terms and conditions are clear.
- Track any pending contractual issues, billing issues, or pending invoices and work with other departments to make the necessary corrections.
- Assist with manually correcting invoices and credits as needed.
- Work closely with collections team to ensure accuracy of Accounts Receivable reporting.
To be successful in this role, you will need:
- Associate's degree or equivalent combination of education and experience.
- 5+ years of relevant professional-level work experience.
- Experience reviewing contract terms and client orders.
- 5+ years of experience in a high volume, high-intensity environment preferred.
- Strong attention to details.
- Advanced MS Office skills required (Outlook, Excel, Word, etc.).
- Experience with NetSuite preferred.
- Ability to work in multiple accounting software systems.
- Ability to identify process improvement opportunities and recommendations.
- Effective communication and interpersonal skills.
Utility, Inc. offers a comprehensive benefits package, including:
- Emotional Health: Paid Time Off - 3 weeks per calendar year and ten paid holidays per calendar year.
- Physical Health: Selection of ten group health plans to fit every family situation, several are fully paid for employees and dependents.
- Social Health: Community Online Academy on a variety of courses for personal development.
- Professional Health: Tuition Reimbursement for College Courses and Continuing Education Expenses.
- Financial Health: Retirement Savings Plan with 100% match up to 4% with immediate vesting.
- Other Benefits: Voluntary Insurance, Basic Life AD&D, Critical Illness, and Accident Insurance.
We invite you to join our team and contribute to creating superior products that have a lasting impact on our clients' lives.
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