Billing Operations Specialist

5 days ago


Decatur, Illinois, United States Utility, Inc. Full time
About Us

Utility, Inc. is a leading provider of innovative technology solutions for frontline professionals. Our company culture values transparency, trust, and teamwork, creating a supportive and inclusive environment for growth and innovation.

Your Role

As a Billing Specialist, you will play a critical role in managing and overseeing Company billing processes. This role requires close collaboration with team members across various departments and external vendors to ensure accurate, timely, and well-maintained invoice processing.

Key Responsibilities
  • Create, review, and send invoices to clients in a timely manner.
  • Verify the accuracy of billing data and revise any errors.
  • Maintain up-to-date records of all invoices and financial transactions.
  • Perform regular reconciliation of client accounts.
  • Address discrepancies and resolve billing issues with clients.
  • Ensure all payments are accounted for and correctly posted.
  • Work closely with the finance and accounting teams to streamline billing processes.
  • Collaborate with sales and client service departments to gather necessary billing information.
  • Participate in team meetings and contribute to process improvement initiatives.
  • Respond to client inquiries regarding billing issues, payments, and account balances.
  • Provide excellent customer service by addressing concerns promptly and professionally.
  • Liaise with clients to ensure payment terms and conditions are clear.
  • Track any pending contractual issues, billing issues, or pending invoices and work with other departments to make the necessary corrections.
  • Assist with manually correcting invoices and credits as needed.
  • Work closely with collections team to ensure accuracy of Accounts Receivable reporting.
Requirements

To be successful in this role, you will need:

  • Associate's degree or equivalent combination of education and experience.
  • 5+ years of relevant professional-level work experience.
  • Experience reviewing contract terms and client orders.
  • 5+ years of experience in a high volume, high-intensity environment preferred.
  • Strong attention to details.
  • Advanced MS Office skills required (Outlook, Excel, Word, etc.).
  • Experience with NetSuite preferred.
  • Ability to work in multiple accounting software systems.
  • Ability to identify process improvement opportunities and recommendations.
  • Effective communication and interpersonal skills.
Benefits

Utility, Inc. offers a comprehensive benefits package, including:

  • Emotional Health: Paid Time Off - 3 weeks per calendar year and ten paid holidays per calendar year.
  • Physical Health: Selection of ten group health plans to fit every family situation, several are fully paid for employees and dependents.
  • Social Health: Community Online Academy on a variety of courses for personal development.
  • Professional Health: Tuition Reimbursement for College Courses and Continuing Education Expenses.
  • Financial Health: Retirement Savings Plan with 100% match up to 4% with immediate vesting.
  • Other Benefits: Voluntary Insurance, Basic Life AD&D, Critical Illness, and Accident Insurance.
Join Our Team

We invite you to join our team and contribute to creating superior products that have a lasting impact on our clients' lives.


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