Customer Service Representative
2 weeks ago
We are seeking a skilled and customer-focused Call Center Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, concerns, and complaints in a courteous and efficient manner.
Key Responsibilities:- Customer Support: Handle inbound and outbound calls, addressing customer inquiries, concerns, and complaints in a courteous and efficient manner.
- Problem Resolution: Identify and troubleshoot customer issues, providing solutions or escalating them to the appropriate department when necessary.
- Product and Service Information: Provide accurate and up-to-date information about our products and services, helping customers make informed decisions.
- Order Processing: Assist customers with placing orders, making changes to existing orders, or tracking order statuses.
- Data Entry: Accurately input and update customer information in our CRM system, ensuring all interactions are properly documented.
- Follow-Up: Conduct follow-up calls as needed to ensure customer satisfaction and resolve any lingering issues.
- Feedback Collection: Gather customer feedback and relay it to the appropriate teams for continuous service improvement.
- Compliance: Ensure that all customer interactions comply with company policies and industry regulations.
- Multitasking: Handle multiple tasks such as managing phone calls, emails, and other communication channels while maintaining a high level of customer service.
- Team Collaboration: Work closely with other departments, such as technical support or billing, to ensure customer issues are resolved efficiently.
- Proven Experience: Proven experience as a Call Center Representative or similar customer service role.
- Excellent Communication Skills: Excellent verbal communication skills and active listening abilities.
- Problem-Solving Mindset: Ability to handle high-volume calls and remain calm under pressure.
- Technical Skills: Familiarity with CRM software and data entry systems.
- Strong Multitasking Skills: Strong multitasking and time-management skills.
- Positive Attitude: A positive attitude and a passion for helping people.
- Medical Insurance: Comprehensive medical insurance coverage for employees and their eligible dependents.
- Vision and Prescription: Vision and prescription coverage for employees and their eligible dependents.
- Dental Coverage: Dental coverage for employees and their eligible dependents.
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