Front of House Operations Manager

4 weeks ago


Fort Mill, South Carolina, United States Food People Restaurant Group Full time
Job Title: Front of House Manager

We are seeking a talented Front of House Manager to join our team in Fort Mill, SC.

The Front of House Manager will play a crucial role in providing exceptional guest experiences and ensuring the smooth functioning of our front-of-house operations.

Responsibilities:
  • Oversee and coordinate the front-of-house operations, including host/hostess stand, servers, bartenders, and support staff.
  • Provide ongoing training for front-of-house staff to ensure consistency in service and adherence to company standards.
  • Maintain a welcoming and positive atmosphere for all guests and employees.
  • Manage inventory levels of front-of-house supplies.
  • Handle customer complaints and conflicts effectively and professionally.
  • Monitor and maintain the cleanliness and appearance of the front of house areas, including dining rooms and restrooms.
  • Ensure compliance with health and safety regulations, including food handling and alcohol service guidelines.
  • Handle financial responsibilities, such as cash handling, POS system reconciliation, and managing petty cash.
Requirements:
  • Minimum two years experience in a supervisory or managerial role within the hospitality industry.
  • Strong customer service orientation and a commitment to exceeding guest expectations.
  • Demonstrated ability to lead and motivate a team.
  • Strong leadership and communication skills.
  • Exceptional organizational and multitasking abilities to handle a fast-paced and dynamic environment.
What We Offer:
  • A highly energetic environment
  • Medical, Dental and Vision
  • Paid Time Off
  • Quarterly Bonus Program
  • 401k
  • Competitive compensation
  • Meal program to include across brands
  • Opportunity for advancement


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