Collections Team Manager
3 weeks ago
A Collections Team Manager at Stellantis Financial Services US is responsible for managing and coordinating the activities of workers engaged in collecting delinquent payments for auto loan accounts from customers. This role involves leading and overseeing the day-to-day activities, work schedules, and providing work-related guidance in accordance with the Company's policies and procedures.
Key Responsibilities:
- Manage, coach, develop, and train associates to achieve expected departmental results and ensure adherence to company policies and procedures.
- Coordinates activities of collectors, including auto dialer and/or list strategies to maximize collection effort.
- Determines work procedures, prepares work schedules, and expedites workflow.
- Review accounts that have been referred for repossession and legal actions against debtors.
- Assist associates with collection activities in difficult cases and recommend collection techniques.
Requirements:
- High school diploma/GED. One year minimum supervisory experience plus three to five years collections experience.
- Ability to read and interpret documents such as safety rules and policy and procedure manuals. Ability to write correspondence. Ability to speak effectively before groups of employees.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Reasoning ability to apply common sense understanding to carry out instructions furnished in written or oral form.
What We Offer:
- Competitive salary and benefits package, including medical/dental/vision plan, and matching 401(k).
- Supplemental pay, including referral bonus and potential monthly bonus.
- Opportunity to work in a dynamic and fast-paced environment with a global company.
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