Customer Service Ambassador for Valet Parking Operations
5 days ago
Parking Management Company (PMC) is a rapidly growing organization in the hospitality industry, specializing in providing exceptional valet parking services to high-end hotels, resorts, hospitals, restaurants, and special events.
We're Hiring: We are seeking a Customer Service Ambassador to join our team as a Valet Parking Attendant. As a key member of our guest services team, you will be responsible for creating a positive first impression and ensuring a seamless outstanding experience for our guests.
Job Responsibilities:
- Greet guests with warmth and professionalism upon arrival
- Assist with the check-in and check-out process, providing information about the hotel's amenities
- Safely handle guests' luggage, transporting it to and from rooms promptly
- Offer assistance with carrying luggage and provide information about room features
- Collaborate with the valet parking team to ensure a smooth and efficient parking and retrieval process for guests' vehicles
- Safely drive and park vehicles, adhering to company and safety standards
- Provide information about the hotel's facilities, services, and local attractions
- Respond to guest inquiries and requests promptly and professionally
- Maintain clear and effective communication with the front desk, concierge, and other departments to ensure coordinated guest services
- Relay important information about guest preferences and special requests
- Monitor the entrance area for any suspicious activity and report concerns promptly
- Adhere to safety and security procedures to ensure the well-being of guests and their belongings
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