Valet Supervisor

Job Summary

The ideal candidate for this role will possess excellent communication and interpersonal skills, with the ability to work effectively with colleagues and clients. The Valet Supervisor will be responsible for ensuring the smooth operation of valet services, including managing staff, maintaining high levels of customer service, and adhering to company policies and procedures.

Key Responsibilities

• Assist in the day-to-day management of a location, ensuring that valet operations are handled within contractual guidelines and company policies.
• Provide exceptional customer service, greeting guests courteously and ensuring customers receive timely service.
• Assist customers in and out of their vehicles, drive, park, and retrieve customer vehicles in a safe and professional manner.
• Manage and train a team of valet attendants, creating a staffing schedule according to anticipated daily vehicle volume.
• Maintain compliance with standard operating procedures, ensuring the safety and security of vehicles and keys at all times.
• Prepare and process daily paperwork according to audit compliance standards.
• Ensure drive lanes and crosswalks are clean of debris, water, oil spills, etc.
• Create and implement a successful staging plan, utilizing all aspects of the location's layout to ensure maximum parking capacity.
• Quickly distinguish vehicle make and models, have a general knowledge of vehicle operations.
• Perform other duties as needed.

Requirements

• High school diploma or equivalent, and a minimum 6 months of related experience or training.
• Valid state-issued driver's license with a current address and an acceptable driving record.
• Ability to drive a vehicle with a manual transmission (stick shift) may be required depending on the location.
• Excellent communication and interpersonal skills.
• Ability to work effectively with colleagues and clients.