Customer Service Ambassador
4 days ago
We're a modern seafood restaurant concept that offers a dynamic, fine dining experience with superior quality. Our unique vibe-driven approach emphasizes the social aspect and provides an infectious atmosphere with world-class service.
We're part of The ONE Group Hospitality, a leading operator of experiential brands including STK, Benihana, Kona Grill, and RA Sushi.
Job Description: Customer Service AmbassadorWe're seeking a skilled Customer Service Ambassador to support our mission of delivering exceptional guest experiences. As a key member of our Service team, you'll be responsible for providing top-notch customer service and maintaining high-quality standards.
Your primary function will be to ensure every guest leaves satisfied, coming back again and again. You'll work closely with our team to deliver a seamless dining experience, handling tasks efficiently and effectively.
Main Responsibilities:- Guest Focus: Prioritize delivering exceptional guest service, ensuring every interaction is positive and memorable.
- Teamwork: Collaborate with colleagues to maintain a smooth operation, sharing knowledge and expertise to exceed guest expectations.
- Menu Knowledge: Stay up-to-date on menu offerings, promotions, and specials to provide accurate information and make informed recommendations.
- Food Delivery: Ensure timely and accurate food delivery, double-checking orders to guarantee satisfaction.
- Table Management: Clear and reset tables promptly, maintaining a clean and welcoming environment for guests.
- Excellent Communication: Effectively interact with guests and colleagues in a friendly, enthusiastic manner.
- Multitasking: Handle multiple tasks simultaneously, prioritizing responsibilities to meet deadlines and exceed expectations.
- Physical Demands: Maintain a fast-paced mobility for extended periods, promoting a fun and positive attitude.
We offer a comprehensive benefits package, including:
- Medical, Dental, Vision Insurance: Comprehensive coverage for full-time employees.
- Group Life and Disability Insurance: Financial security for you and your loved ones.
- Employee Assistance Program (EAP): Confidential support for personal and professional challenges.
- Traditional and Roth 401K Plan: Retirement savings with company match.
- Paid Sick Time Off: Additional time off for health and wellness.
The estimated annual salary for this position is $45,000 - $60,000, based on location and experience. We offer competitive compensation packages to attract and retain top talent.
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