Customer Service Ambassador

4 days ago


Denver, Colorado, United States Saltwater Social Denver Full time
About Saltwater Social Denver

We're a modern seafood restaurant concept that offers a dynamic, fine dining experience with superior quality. Our unique vibe-driven approach emphasizes the social aspect and provides an infectious atmosphere with world-class service.

We're part of The ONE Group Hospitality, a leading operator of experiential brands including STK, Benihana, Kona Grill, and RA Sushi.

Job Description: Customer Service Ambassador

We're seeking a skilled Customer Service Ambassador to support our mission of delivering exceptional guest experiences. As a key member of our Service team, you'll be responsible for providing top-notch customer service and maintaining high-quality standards.

Your primary function will be to ensure every guest leaves satisfied, coming back again and again. You'll work closely with our team to deliver a seamless dining experience, handling tasks efficiently and effectively.

Main Responsibilities:
  • Guest Focus: Prioritize delivering exceptional guest service, ensuring every interaction is positive and memorable.
  • Teamwork: Collaborate with colleagues to maintain a smooth operation, sharing knowledge and expertise to exceed guest expectations.
  • Menu Knowledge: Stay up-to-date on menu offerings, promotions, and specials to provide accurate information and make informed recommendations.
  • Food Delivery: Ensure timely and accurate food delivery, double-checking orders to guarantee satisfaction.
  • Table Management: Clear and reset tables promptly, maintaining a clean and welcoming environment for guests.
Requirements:
  • Excellent Communication: Effectively interact with guests and colleagues in a friendly, enthusiastic manner.
  • Multitasking: Handle multiple tasks simultaneously, prioritizing responsibilities to meet deadlines and exceed expectations.
  • Physical Demands: Maintain a fast-paced mobility for extended periods, promoting a fun and positive attitude.
Benefits

We offer a comprehensive benefits package, including:

  • Medical, Dental, Vision Insurance: Comprehensive coverage for full-time employees.
  • Group Life and Disability Insurance: Financial security for you and your loved ones.
  • Employee Assistance Program (EAP): Confidential support for personal and professional challenges.
  • Traditional and Roth 401K Plan: Retirement savings with company match.
  • Paid Sick Time Off: Additional time off for health and wellness.
Compensation

The estimated annual salary for this position is $45,000 - $60,000, based on location and experience. We offer competitive compensation packages to attract and retain top talent.



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