Customer Care Associate

1 day ago


Columbia, Missouri, United States Tokio Marine HCC Full time
Job Title: Customer Care Associate

We are seeking a highly motivated and detail-oriented Customer Care Associate to join our team at Tokio Marine HCC. As a Customer Care Associate, you will be the first point of contact for current clients, providing exceptional customer service through various methods including phone, chat, and email.

About the Role:
  • Coordinate client requests and finalize transactions, including payment, legal documents, and finance agreements.
  • Analyze problems and seek customer resolutions, ensuring timely and effective communication underwriting decisions to clients.
  • Multitask over multiple service platforms, effectively communicating industry trends to leadership and assisting with system improvements.

What We're Looking For:
  • A high energy and excitement for helping others, with a curious mind and eagerness to learn and adapt.
  • Excellent verbal and written communication skills, with a passion, drive, and work ethic to succeed within the company, team, and individually.

Salary: $45,000 - $60,000 per year, commensurate with experience.

This is a full-time position, working 40 hours/week, with a salary range based on location and experience.

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