Retail Customer Experience Manager

1 week ago


Apple Valley, California, United States Burlington Full time

We are seeking a highly skilled and motivated individual to fill the position of Customer Service Lead in our Apple Valley store.

This part-time position involves leading day-to-day customer service initiatives, inspiring and motivating associates to provide friendly and professional customer service at all times. You will be responsible for maintaining a customer-first focus, ensuring a consistently great experience for all customers.

Job Description:

The ideal candidate will have strong leadership skills, a friendly outgoing demeanor, and an interest in retail. They will thrive in a fast-paced environment and have the ability to lead by example, approaching their work with a customer-first focus.

Key Responsibilities:

  • Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
  • Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.

Requirements:

Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Compensation and Benefits:

You will enjoy a competitive wage of $17 per hour, flexible hours, and an associate discount. Part-time associates may be eligible for benefits such as medical coverage and a 401(k) plan, depending on hours worked. We offer paid time off, paid holidays, and sick time in accordance with applicable law.

About Us:

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. We are a rapidly growing brand that provides a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together, making a difference in the lives of customers, colleagues, and the communities where we live and work every day.



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