Customer Service Team Lead
1 day ago
Overview:
Burlington, a rapidly growing retail brand, seeks a highly motivated and skilled Customer Service Team Lead to join its team. As a key member of our front-end operations team, you will be responsible for delivering exceptional customer service, inspiring and motivating colleagues, and promoting a positive shopping experience.
This role involves leading day-to-day customer service initiatives, ensuring a customer-first focus, and maintaining high standards of friendliness, speed of checkout, and customer satisfaction. You will work closely with the Assistant Store Manager and Customer Service Supervisor to drive improvement in these areas.
We are looking for a candidate who is able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required. The ideal candidate will have excellent communication skills, be able to lift and move boxes weighing up to 40 lbs, and stand and walk for extended periods.
The estimated salary for this position is $17 - $20 per hour, depending on experience. Part-time associates may be eligible for benefits, including medical coverage and a 401(k) plan, after one year of service.
This is an exciting opportunity for someone who wants to grow with our company and make a difference in the lives of customers and colleagues.
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