Customer Experience Director

7 hours ago


Fountain Valley, California, United States Lakeshore Learning Materials, LLC Full time

Lakeshore Learning Materials, LLC is a global leader in creating innovative learning materials and world-class guest experiences for teachers, parents, and children. We are seeking a skilled Customer Experience Director to join our team and lead our store management teams in delivering exceptional customer service.

The successful candidate will have a strong desire to recognize and reward achievements, big and small, and the capacity to provide regular and clear feedback to their team members. They will also be able to demonstrate company standards and reinforce them with the entire team.

As a Customer Experience Director, you will be responsible for building talent, building service standards, and building revenue and operational excellence. You will also be required to maintain visual presentation of merchandise and signage, as well as maintain company expectations regarding retail policies and procedures.

We offer a competitive salary of $20 per hour, with a 15% quarterly bonus opportunity, as well as a comprehensive benefits package, including a 401(k) retirement plan and generous employee discounts.



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