Customer Experience Ambassador

3 days ago


San Jose, California, United States 24 Hour Fitness Full time
What You'll Do

As a Sales and Service Representative, you will be responsible for driving member satisfaction by ensuring members receive a friendly greeting/check-in and prompt attention to their needs. You will also maintain relationships with existing members, greeting them during check-in, resolving concerns that may arise, and contributing to a best-in-class member-centric environment.

Some key responsibilities include:

  • Ensuring members receive a clean and safe environment
  • Maintaining a proficient knowledge base of current retail products
  • Encouraging members to refer guests to try the club

We offer a dynamic work environment, opportunities for growth and development, and a supportive team. Our competitive salary range is $18.75-$18.75 per hour, depending on location and qualifications. We also provide a range of benefits, including a free club membership, employee assistance program, basic group life and AD&D insurance, and 401k savings and investment plan.

This role requires a high school diploma or equivalent, 6-12 months of customer service experience, and prior overnight shift experience preferred. Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from an approved organization is required.



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