Lead Consultant

3 days ago

Waltham MA United States AstraZeneca GmbH Full time

Job Title - Lead Consultant - Service Asset & Configuration Management

Career Level - E

Leverage technology to impact patients and ultimately save lives.

Do you have expertise in, and passion for, information technology? Would you like to apply your expertise to impact the IT strategy in a company that follows the science and turns ideas into life-changing medicines? If so, AstraZeneca might be the one for you

ABOUT ASTRAZENECA

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialisation of prescription medicines for some of the world’s most serious diseases. At AstraZeneca, we’re dedicated to being a Great Place to Work.

ABOUT OUR IT TEAM

It’s a dynamic and results-oriented environment to work in. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or redefining the roles and work of colleagues. Shape your own path, with support all the way.

About the role

The SACM Solutions Engineer will be responsible for the design, development, implementation, and support of AstraZeneca Information Services solutions. This will involve all aspects of planning, analysis, design, development, testing, and implementation of solutions, and may involve working closely with third-party suppliers. The role will also be involved in providing recommendations on enhancements, monitoring the performance, and supporting maintenance of deployed solutions. The Solutions Engineer will adhere to the established AstraZeneca lifecycle methodology and practices and will be familiar with applications/infrastructure that their solutions will impact.

ABOUT THE ENTERPRISE TECHNOLOGY SERVICES TEAM

The Enterprise Technology Services (ETS) team is accountable for all Infrastructure, Security, IT Operations, and all End User Services and technologies. This group will ensure that our IT Services are seamless and secure, and that technology is delivered in an efficient, effective, and agile way, with a strong focus on experience.

THIS IS WHAT YOU’LL DO

This role will provide solutions engineering services in support of the SACM function accountabilities including:

Configuration Management:

  1. Develop and implement effective configuration management tools, processes, procedures, and governance.
  2. Design a solution for establishing and maintaining a Configuration Management Database (CMDB) accurately and record, track all configuration items (CIs) and their relationships on SNOW.
  3. Data quality, data certification, and management information reporting layer.
  4. Data integration between SNOW and various CIs.

Software Asset Management:

  1. Design software management workflows.
  2. Engineer SNOW architecture and design including interface setup for Software asset management life cycle.
  3. Design solutions extensively on SAM PRO and Flexera to establish/manage the software asset lifecycle of a large-scale IT Estate.
  4. Set up standards for compliance with licensing agreements and track software usage.

Hardware Asset Management:

  1. Design solutions for configuration management of hardware assets.

YOU WILL NEED TO HAVE

Experience:

Essential

  1. Prior experience with SAM PRO and Flexera to establish/manage the software asset lifecycle.
  2. Good expertise in recent versions of ServiceNow implementation and integration.
  3. Proven experience of managing relationships with third-party suppliers.
  4. Minimum 5 years of demonstrable experience in the following areas:

Quality and compliance environment and application of policies, procedures, and guidelines. Evidence of designing, shaping, and implementing innovative infrastructure solutions and driving any changes. Hands-on experience in Enterprise Management, Monitoring, and Asset management tooling.

Collaboration and Communication:

  1. Work closely with IT teams, vendors, and other stakeholders to gather and update information on configuration items.
  2. Communicate with relevant teams to ensure awareness of configuration management processes and compliance requirements.

Continuous Improvement:

  1. Identify opportunities for process improvements and automation to enhance the efficiency of configuration management.
  2. Stay informed about industry best practices and emerging technologies related to configuration management.

Desirable

  1. Well versed in ITIL V4.0 practices and processes.

Skills and Capabilities

Essential

  1. Good communication skills supporting joint working with geographically remote colleagues.
  2. Ability to interpret and communicate technical information into business language.
  3. Proven track record of designing, engineering, and implementing observability platforms, leveraging Enterprise Management, Monitoring & Security Tooling.
  4. Proven, excellent industry experience and ability to interact effectively and lead technology roadmaps with third parties.

Desirable

  1. Good commercial awareness and understanding of the external market.
  2. Demonstrate initiative, strong customer orientation, and cross-cultural working.

WHY JOIN US?

We’re a network of high-reaching self-starters who supply to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions. We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters.

SO, WHAT’S NEXT?

Are you already envisioning yourself joining our team? Good, because we’d love to hear from you Click the link to apply and we’ll be in touch as soon as we can.

WHERE CAN I FIND OUT MORE?

Follow AstraZeneca on LinkedIn: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

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