Customer Service Representative

3 days ago


Brunswick, Ohio, United States Planet Fitness Full time

**About the Position**

We are seeking a dynamic and customer-focused individual to join our team as a Member Services Representative at Planet Fitness. In this role, you will be responsible for creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.

Your Key Responsibilities Will Include:

  • Greeting members and guests, providing a superior level of customer service.
  • Handling all front desk related activities, including answering phones, checking members into the system, new member sign-ups, and conducting tours.
  • Facilitating needed updates to member accounts.
  • Responding to member questions and concerns in a timely and professional manner.
  • Assisting in maintaining the neatness and cleanliness of the club.

What We're Looking For

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are must-haves.
  • Exceptional customer service skills.
  • Strong listening and problem-solving skills.
  • Demonstrate diplomacy in all interactions.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.

Estimated Salary:** $15-$20 per hour

This is an estimated salary range based on industry standards and location. Your actual salary may vary based on your experience, qualifications, and performance.



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