Customer Service Representative
3 days ago
**About the Position**
We are seeking a dynamic and customer-focused individual to join our team as a Member Services Representative at Planet Fitness. In this role, you will be responsible for creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.
Your Key Responsibilities Will Include:
- Greeting members and guests, providing a superior level of customer service.
- Handling all front desk related activities, including answering phones, checking members into the system, new member sign-ups, and conducting tours.
- Facilitating needed updates to member accounts.
- Responding to member questions and concerns in a timely and professional manner.
- Assisting in maintaining the neatness and cleanliness of the club.
What We're Looking For
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are must-haves.
- Exceptional customer service skills.
- Strong listening and problem-solving skills.
- Demonstrate diplomacy in all interactions.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Estimated Salary:** $15-$20 per hour
This is an estimated salary range based on industry standards and location. Your actual salary may vary based on your experience, qualifications, and performance.
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