Hotel Guest Service Representative

6 days ago


Brunswick, Ohio, United States Nivea Hospitality Full time

Nivea Hospitality is seeking a highly skilled Hotel Guest Service Representative to join our team at the Brunswick Comfort Suites. As a key member of our front desk staff, you will be responsible for providing exceptional guest experiences and ensuring the smooth operation of our hotel.

Job Summary

We are looking for a motivated and detail-oriented individual to provide top-notch service to our guests. The ideal candidate will possess excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.

Key Responsibilities:
  • Guest Check-in/Check-out: Welcome guests, verify reservations, and assist with check-in/check-out process.
  • Room Assignments: Assign rooms to guests based on preferences and availability.
  • Guest Services: Provide information about hotel amenities, local attractions, and services.
  • Handling Guest Concerns: Address guest issues professionally and find solutions to ensure satisfaction.
  • Payment and Billing: Handle payments, process credit card transactions, and provide accurate bills.
Requirements:
  • Availability: Must be available to work weekends and evenings.
  • Schedule: 8 hour shift.
  • Work Location: In person.

This is a part-time opportunity with a competitive estimated salary range of $12-$15 per hour, depending on experience and qualifications.

We offer a positive and dynamic work environment, with opportunities for growth and development. If you are passionate about delivering exceptional guest service and working in a fast-paced hospitality environment, we encourage you to apply.



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