IT Infrastructure Manager
2 days ago
About The Wittern Group
The Wittern Group is a mid-size manufacturer of controlled dispensing solutions, committed to providing innovative and high-quality products to our customers.
Job Summary
The IT Manager will oversee the organization's IT infrastructure, ensuring its smooth operation. This role involves managing on-premise data center, cloud infrastructure, network administration, server administration, storage administration, phone system, security, and supporting the Enterprise Resource Planning system.
Key Responsibilities
Infrastructure Management
Manage on-premise data center and cloud infrastructure, administer network, servers, storage, and phone systems, implement and maintain robust security measures, and support the Enterprise Resource Planning system.
Service Level Agreements
Set and monitor service level agreements for various infrastructure functions, ensure timely response to and resolution of IT issues.
Proactive Monitoring
Implement proactive monitoring tools to identify potential problems, respond promptly to issues to minimize downtime.
Equipment Management
Replace and update equipment as needed to support business operations, manage hardware and software assets.
Desktop Support
Provide technical support to end-users, troubleshoot hardware and software issues.
Disaster Recovery Planning
Develop and maintain comprehensive disaster recovery plans, test and update plans regularly.
Requirements
Bachelor's degree in Computer Science, Information Technology, or related field or equivalent experience, 5+ years of experience in IT management or a related role, strong technical skills in network administration, server administration, and security, experience with cloud infrastructure, knowledge of Enterprise Resource Planning systems, excellent problem-solving and troubleshooting skills, strong interpersonal and communication skills.
Preferred Qualifications
Certification in IT management or related field, experience with manufacturing or industrial environments.
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