Community Engagement Specialist

2 months ago


Metairie, United States Catholic Charities Archdiocese of New Orleans Full time
Job Summary:

The Community Engagement Specialist will be responsible for developing and managing strategies to engage the community, including clients, partners, and supporters. This role will work to ensure the identification of resources, produce educational materials, and coordinate services for vulnerable immigrant clients through community outreach, coordination with partners, referrals, and data management to ensure effective and holistic client care and representation.

This position will also supervise the IMMREFESL information line and reception to ensure the community seeking services is supported through appropriate referrals and in a trauma-informed manner. Additionally, this role will support the legal team in various activities and assist as needed to support services provided to clients.

Key Responsibilities:Outreach and Communications (25% Effort)
  • Conduct regular outreach with community partners to maintain and develop group programming and community referrals for vulnerable immigrant clients.
  • Develop and support relationships with Catholic parishes and other faith-based organizations.
  • Provide regular updates to program staff, CCANO programs, and community collaborators, as well as share or host and develop content for the program's social media page.
  • Coordinate services with key stakeholders, including liaising and building a network of relationships with other professionals, paraprofessionals, legal, and social service providers.
  • Represent the agency at events, coalition meetings, and taskforces, participate in community outreach events, which may include talks, presentations, resource fairs, and interviews.
IMMREFESL Information, Reception, and Info Lines (25% Effort)
  • Manage staff associated with the IMMREFESL information line and reception.
  • Support and provide information for the Information lines and develop strategies to improve services and information offered through these channels.
  • Maintain partner and services database and legal referrals.
Responsibilities to Legal Services (20% Effort)
  • Assist immigration legal services with logistics and coordination of group-based client activities, such as community orientation (CO).
  • Develop and offer the Know Your Rights (KYR) program.
  • Train staff and volunteers to provide KYR services.
  • Help organize and implement monthly to weekly legal clinics, overseeing the daily operations and coordination of staff providing services and clients' needs during these events.
Responsibilities to Refugee Services (20% Effort)
  • Assist refugee services with logistics and coordination of group-based client activities, such as community orientation (CO).
  • Lead virtual New Asylee Benefits Orientations each month.
  • Manage private and community donations and maintain records of these donations.
  • Lead communications with external partners, including donors, landlords, collaborative community agencies, etc.
Responsibilities to ESL (10% Effort)
  • Assist in recruiting ESL and Family literacy program participants.
  • Assist in coordinating engagement activities and events for ESL and Family literacy programs.
Other Tasks and Responsibilities:
  • Assist with data entry and monthly, quarterly, and annual reporting.
  • Support reporting based on specific tasks and activities.
  • Participate in funding strategy development and grant writing for activities related to the Community Engagement Specialist role.


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