Senior Access Associate
5 days ago
We are seeking a highly skilled and experienced Senior Access Associate to join our team at the Commonwealth of Virginia. As a key member of our healthcare team, you will be responsible for coordinating patient scheduling, ensuring seamless communication with patients, families, and referring providers, and providing exceptional customer service.
Key Responsibilities- Schedule appointments with the correct provider, ensuring all necessary information is included and coordinating same-day appointments when possible.
- Educate patients, parents, guardians, or designees on managed care processes, communicate authorizations as needed, and review potential financial obligations.
- Advocate for patients and families while coordinating multi-visit scheduling appointments.
- Provide exceptional customer service, assisting customers in obtaining access to medical services at UVA Health System.
- Document each request completely and accurately.
- Investigate, document, and resolve or refer problems and conflicts as appropriate.
- High School Diploma required; Associate's degree preferred.
- 2 years of relevant experience; Access Associates fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years of relevant experience.
- No licensure required.
The job requires sitting for prolonged periods, repetitive motion (computer and mouse use), proficient communicative skills across spoken and written domains, adequate auditory and visual skills, attention to detail, and the ability to write legibly and compose messages clearly and concisely.
The University of Virginia, including the UVA Health System, is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
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Senior Access Associate
2 days ago
Manassas, Virginia, United States Commonwealth of Virginia Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Access Associate to join our team at the Commonwealth of Virginia. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and ensuring seamless access to medical services.Key ResponsibilitiesSchedule appointments with the correct provider,...
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