Framing Team Lead

3 days ago


North Dartmouth, United States Michael's Inc Full time
Job Summary

We are seeking a highly skilled and experienced Framing Team Lead to join our team at Michaels Inc. As a key member of our store operations team, you will be responsible for leading and coaching a team of framers, driving custom framing sales, and ensuring exceptional customer experiences.

Key Responsibilities
  • Lead and coach a team of framers to achieve sales and customer satisfaction goals
  • Develop and implement strategies to drive custom framing sales and increase revenue
  • Assist customers in creating memorable framing solutions for their art
  • Manage and execute inventory management processes, shrink, and safety programs
  • Partner with Store Manager to lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs
  • Develop and coach team members' selling behaviors and achieve KPIs
  • Manage and execute truck unload and stocking processes to ensure truck standards are followed and completed within budget
  • Follow Standard Operating Procedures (SOPs) and Company programs to ensure a safe environment
  • Assist with interviewing, onboarding, coaching, observing, and training of new team members
Requirements
  • Basic computer skills
  • Previous custom framing experience is preferred
  • Retail management experience
  • Experience leading a sales team
Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.


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