Healthcare Transition Specialist

2 weeks ago


Cedar Rapids, Iowa, United States Option Care Health Full time
Empowering Careers. Limitless Opportunities.

At Option Care Health, Inc., the leading independent provider of home and alternate site infusion services in the United States, we are dedicated to enhancing the quality of care for patients with both acute and chronic conditions across the nation.


With a team of over 6,000 professionals, including 2,900 clinicians, we strive to elevate care standards through our clinical expertise and national reach. Our commitment to creating a diverse and inclusive workforce is reflected in our recognition as a two-time recipient of the Gallup Exceptional Workplace Award.

Position Overview

The Clinical Transition Specialist plays a crucial role in our sales team, utilizing effective sales strategies to promote Option Care's products and services to patients preparing for discharge. This position involves educating patients, their families, and healthcare facility staff about the services available at alternative care sites. The specialist ensures that patients are appropriately placed within the Home Health Care framework by conducting assessments, gathering essential pre-admission information, and collaborating with both internal and external partners to guarantee a high standard of service and a successful treatment plan implementation.

Key Responsibilities

  • Develop and nurture relationships with referral sources to drive sales and patient admissions, acting as the primary contact for education and support.
  • Engage with local service providers daily to promote Option Care services that facilitate patient care during discharge.
  • Utilize sales techniques to inform patients, their families, and facility staff about the range of services and products offered by Option Care.
  • Deliver in-person education to patients and caregivers, aiming for timely discharges and fostering therapy independence.
  • Maintain effective communication with agency personnel, medical teams, patients, and families throughout the discharge process to ensure a successful treatment plan.
  • Collect and review pre-admission information, ensuring all necessary documentation is completed and approved.
  • Collaborate with Account Managers and Regional Sales Directors to develop and implement business growth strategies.
  • Regularly communicate with Account Managers to identify opportunities, assess progress, and provide feedback on service promotion.
  • Work alongside marketing teams to deliver educational and promotional initiatives to patients, caregivers, and referral sources.
  • Review patient medical records to gather relevant medical history and insurance information, relaying this to the registration department.
  • Initiate care transition coordination with referral sources and internal teams to ensure smooth patient transitions to home or alternate care settings.
  • Uphold patient confidentiality and adhere to legal guidelines regarding the protection of patient and proprietary information.
  • Provide guidance to healthcare providers regarding patient assessments and the transition process to home care.
  • Coordinate with other providers to ensure comprehensive care and communication.
  • Arrange for any necessary medical supplies or equipment to be available for patient care.

Supervisory Responsibilities

This position does not include supervisory responsibilities.

Basic Education and Experience Requirements

Must be a Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice with a minimum of 2 years of experience in the healthcare sector.

Basic Qualifications

  • Proven experience in building and maintaining relationships with individuals at all organizational levels and with external vendors.
  • Knowledge of standard practices relevant to the services offered and applicable industry standards.
  • Experience in delivering customer service to both internal and external clients, ensuring quality service and evaluating customer satisfaction.
  • Proficient in basic computer skills, including internet usage, email, and Microsoft Office applications.
  • Ability to identify operational challenges and recommend strategies for process improvement.
  • Access to reliable transportation for travel to care facilities and hospitals, including a valid driver's license and proof of insurance if using a personal vehicle.
  • Strong organizational and presentation skills.

Travel Requirements

This role involves travel to partner facilities, community hospitals, and medical offices to promote Option Care services, process referrals, and provide educational support to patients and caregivers.

Preferred Qualifications

Experience in home or alternate site infusion or discharge planning, along with a track record of developing service provider partnerships.

Compensation and Benefits

Salary will be determined based on the applicant's qualifications and experience, with a minimum pay of $66,877.92+. Benefits include 401k, health, dental, vision, life, and disability insurance, as well as paid time off.

Option Care Health is an equal opportunity employer, ensuring employment opportunities are available without regard to race, color, religion, national origin, citizenship status, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

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