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Surgical Appointment Coordinator

2 months ago

Sacramento, California, United States Sacramento Ear, Nose & Throat Full time
Position Overview

Support healthcare providers in delivering patient care, managing administrative tasks, and organizing appointment schedules. Uphold a professional image of the clinic while acquiring and enhancing skills under the guidance of experienced clinical personnel. Address issues as they arise.

Accountable for the efficient scheduling of surgical procedures.

Key Responsibilities
  • Coordinate the scheduling of surgeries and procedures, liaising with patients, healthcare providers, and medical facilities.
  • Communicate essential messages to the clinical staff.
  • Confirm referrals and obtain necessary authorizations for appointments.
  • Handle incoming calls, provide relevant information, and maintain a calm demeanor with patients.
  • Maintain and update patient records accurately.
  • Conduct insurance verifications as required.
  • Execute any additional tasks as assigned.
Qualifications

High school diploma or equivalent required. Completion of a Medical Assistant program or two years of experience in a medical office setting is preferred. BCLS certification and a valid driver's license are mandatory.

Skills and Competencies
  • Excellent grammar and communication abilities.
  • Strong customer service focus.
  • Effective problem-solving skills.
  • Proficient in time management and organizational tasks.
  • Competent in computer usage.
Knowledge Requirements
  • Familiarity with the healthcare sector and medical specialties.
  • Understanding of patient care protocols and information.
Essential Abilities
  • Capacity to learn and retain critical patient care information.
  • Exhibit a professional demeanor and compassion towards patients.
  • Effectively coordinate patient care processes.