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Enrollment Operations Specialist

1 month ago

Dayton, Ohio, United States Sinclair Community College Full time

Position Summary

The Enrollment Operations team at Sinclair Community College provides exceptional support to current and new students. As an Enrollment Specialist, you will be part of a highly trained team that delivers front-line enrollment services to students. Your primary responsibility will be to provide accurate information, exceptional student service, and support for student inquiries and transactions in various enrollment functional areas.

Key Responsibilities:
  • Provide exceptional levels of student support service through the delivery of front-line enrollment support and assistance in areas such as Registration and Student Records, Testing and Remediation, Academic Advising, Financial Aid & Scholarships, and Bursar.
  • Act as the first line of student contact, solving issues, completing transactions, and referring a predefined level of service to the home department supporting the Integrated Student Services Center.
  • Deliver service through various methods, including in-person, inbound and outbound calls, responding to emails, and digital modalities.
  • Participate in required training and developmental expectations to ensure high standards of service to students are maintained.

Requirements:
  • Minimum of an Associate's degree required.
  • Minimum of one year of customer service experience required; experience with student enrollment service areas preferred.
  • Excellent oral, written, and presentation skills required.
  • Proficiency in working with and utilizing data, maintaining accurate data within information systems such as Colleague or software systems such as CRMs required.
  • Ability to work effectively as a team member required.
  • Ability to be sensitive to cultural diversity and demonstrate ability to communicate and interact effectively with a diverse student/customer population required.
  • Flexibility to work evening and weekends required.