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Sales Operations Analyst

2 months ago

Atlanta, Georgia, United States Florence Full time
About Us:

Florence Healthcare, Inc. is dedicated to expediting the delivery of medical solutions to those in need. Our leading-edge software enhances the efficiency of clinical trials at over 10,000 research sites, sponsors, and CROs globally. Our goal is to significantly accelerate the introduction of new medications to the market by enhancing the productivity of trial site teams.

At Florence, we strive to improve the world by fast-tracking research while fostering a workplace where our employees can thrive, find joy in their roles, and advance their careers.

We are proud to have been recognized on several prestigious lists:
  • Built In Atlanta Best Midsize Remote Companies to Work For
  • Atlanta Journal Constitution - 8th Best Small Workplace
  • Inc Best Places to Work
  • Best & Brightest 2022 Atlanta
  • Best & Brightest 2022 USA
Key Responsibilities:
  • Engage with stakeholders to collect business requirements and convert them into technical solutions.
  • Identify deficiencies in the current CPQ product catalog and formulate a project plan to enhance adoption while establishing control mechanisms for a growing organization.
  • Utilize Salesforce reporting and dashboards to monitor key performance indicators as processes evolve, validating the effectiveness of solutions.
  • Provide timely support to end users to resolve issues impacting their sales funnel.
  • Collaborate with Sales Leadership and Finance to ensure data integrity for accurate pipeline and bookings reporting.
  • Support the strategic aspects of Revenue Operations by managing commission plans within Salesforce.
  • Continuously enhance knowledge and skills in line with technological advancements, making recommendations for future developments based on Salesforce product updates.
  • Educate the broader Sales and Account Management teams through user training and documentation in partnership with our Sales Enablement leader.
  • Work within the GTM Systems and Tools team to implement all configuration changes and proactively oversee system settings and controls.
  • Maintain a comprehensive understanding of the overall GTM systems landscape.
  • Provide end-user support across the Salesforce suite and select integrated partners.
Qualifications:
  • 3+ years of certified Salesforce Administrator experience.
  • 2+ years of experience with Salesforce CPQ.
  • Experience in transitioning legacy automation to Flows in Salesforce.
  • Excellent communication skills and the ability to collaborate effectively.
  • Understanding of a SaaS business model.
  • Self-motivated with a passion for learning and professional growth.
  • Previous experience in sales, marketing, or customer operations.
Preferred Qualifications:
  • Familiarity with other Revenue Operations technologies such as Docusign CLM, Zendesk, ZoomInfo, SalesLoft, LinkedIn Sales Navigator, ChurnZero, Hubspot, Tableau, and Netsuite.
  • Experience with Salesforce advanced automation or APEX development.
  • Knowledge of formal project management methodologies.
What We Offer:
  • Competitive Compensation: We provide a comprehensive compensation package, including medical and dental insurance.
  • Meaningful Work: We believe that health technology is a noble pursuit in software development, contributing to advancements in cures and therapies.
  • Innovative Culture: Be part of a high-output environment focused on creating modern and impactful software solutions.
Florence is committed to workplace diversity and does not discriminate based on race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical disability, or any other protected class.